As your business grows, so do your needs in a telecommunication system. Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system becomes ever more essential. If you don’t ask the right questions, you might not get the answers you need to develop a communications system that works for you. Merlin Communications, Inc. created a guide to help you find the telecommunication systems that are best for your needs.

What to Ask Yourself About Your Communications Network

“To understand the right questions to ask, you need to know what the wrong questions are.”

The first part of this equation is knowing when to ask a particular question. For example, when just starting out in the telecommunications system consultation process, some of the most common questions we encounter at Merlin Communications, Inc. include:

• Should we use hosted or digital communications?
• Can we use our existing hardware and software systems?
• How much speed does my network need?

While these are good questions, they are the wrong ones to ask at the beginning of a telecommunications process. At this stage, you haven’t set your goals for the system, something that is essential to any telecommunications consultation process. You want to begin with the end goal in mind. A better set of questions to ask includes:

• What do we need our communications systems to do?
• What do we wish our communications systems could do?
• Where are the pain points for internal communications now?
• Where are the pain points for clients and customers as they try to communicate with us currently?
• What impression do we want to give customers with our communication systems?

These questions help establish the goals of your new system, helping your communications specialist or consultant recognize the most important factors to include in your new system. They are the lens through which you should analyze each of your options. Once these questions are asked and your goals are set, you can then get down to the particulars, like hosted vs. digital, your system requirements and software options.

The most important question, however, is one that your decision-makers must continually ask throughout the telecommunications system upgrade process. This question is:

“Will the solution help you solve your problems and meet your goals?”

If a solution proposed doesn’t do anything to help streamline or improve your system in the way you want, it’s a waste of your time and money. In the end, the goal of any communications system upgrade is to improve productivity and efficiency in a way that works best for your business.

Trust Merlin Communications, Inc.

To make the most of your system, you need a single point of contact who will understand all your communication needs. Merlin Communications, Inc. are known as specialists in telecommunication systems, and we serve businesses in York, Lancaster, Harrisburg, Philadelphia and Baltimore.

Merlin Communications, Inc. employs a team of expert technicians, engineers and consultants with years of experience in communications technology solutions and telecommunication systems. We will help you identify your needs and desires in a new system and will recommend solutions that are tailor-made for your business. We use our relationships with providers to take the confusion out of services and technologies. Our team will connect you directly to the providers of the solutions you need.

In the end, we promise you a telecommunications network that works for you when you need VoIP, cloud-based conference call services and more. To get the answers and solutions you require, contact us today.