Frequently Asked Questions (FAQs)

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Find the answers to some of your most common queries here!

Why choose Merlin?

If you are wanting a trusted advisor to help you with your telecommunication-based problems, Merlin is your holistic solution. We provide solutions that include but are not limited to; structured cabling, surveillance, video and live streaming, access control, UPS power single and three phase, and Premise based telephone systems (Avaya)

How long has Merlin been in business?

We are proud to say we are approaching 20 years of servicing customers throughout the Pennsylvania region (York, Harrisburg, Lancaster and beyond), with a staff that has over a combined 75+ years of experience in the industry.

What is your service area?

Although we are in South Central PA and our technician services Pennsylvania, New Jersey, Northern MD, and Delaware, we have strategic relationships around the country that help us service our clients throughout the country.

What Avaya systems do you handle?
We are authorized and certified for all Avaya Systems including: Definity, S8300, S8400, Legend, Magix, Classic Merlin, Partner, IP Office, Intuity platforms, Aurora Call Manager, Session Manager, Mitel, Toshiba, Cisco Call Manager, and Panasonic.
What certifications do Merlin technicians have?
Our team is comprised of BICSI Technicians and OSHA & MSHA trained installers. Additionally, Merlin’s also trained to work with the following manufacturers: Hubbell, Panduit, Legrand, AFL Products, AFL Duraline, Leviton, Corning, Sumitomo, Milestone VMS, Ubiquiti, Hanwha, Axis, Verkada, Dahua, Panasonic, Avaya, Mitel, and Cisco to name a few.

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Why Work With Merlin Communications?

Trust Merlin Communications for all of your web, video and audio teleconferencing needs in Central PA and Northern MD. If you believe your business could benefit from these conference call services, get in touch with us today to learn more.

We are available to answer all of your questions and to provide you with a quote.

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