In 1999, Lucent Technologies introduced the Merlin Magix as the replacement for the Merlin Legend. The Magix was easier to install and more competitive in the marketplace, as most other digital PBX systems. Due to declining sales and the introduction of the IP Office product line, Avaya retired the Magix on April 1, 2006. If your business is still running on a Merlin Magix phone system and you are having difficulty finding anyone that can provide you with help or support, give us a call at Merlin and let us make things right!